Since the founding of QED in 1998, the company has worked for a variety of public, nonprofit and private sector clients. The following are brief descriptions of some of the QED projects. If after reading through these sample projects you would like more information or a reference, please contact us. We would be happy to share the details of each project and provide client points of contact.
DEPARTMENT OF VETERAN AFFAIRS (VA)
PRODUCT’S MISSION CRITICAL SERVICES MANAGEMENT, IMPROVEMENT AND ANALYSIS
Under a subcontract, QED will provide Senior Level SharePoint Administrative Services to the VA’s Health Administration (VHA) Product Effectiveness (PE) Program Office. QED will work as part of team of senior technical experts to perform various measurement assessments and analyses on specially selected health care programs, products, and processes to ensure they are effective and/or meet the needs of VHA stakeholders and ultimately provide business value to VHA.
Results from this effort will support VA stakeholders at the highest executive level of VA to measure program effectiveness and make recommendations on improving program performance. Objectives include validating investment decisions, providing accountability, and supporting continuous improvement of VHA mission critical health information and informatics projects. For more information, please contact us.
SAFETY MANAGEMENT AND RESEARCH PLANNING (AVP-300) AT THE FEDERAL AVIATION ADMINISTRATION (FAA)
QED provides programmatic support to AVP-300 in the Aviation Safety Organization (AVS), Office of Accident Investigation and Prevention (AVP) in the area of safety management. This includes supporting implementation of the U.S. State Safety Program (SSP) and Safety Management Systems (SMSs) in AVS and across the FAA. QED provides change management and communications support. We developed and maintain SMS policy, procedures, process documents, implementation plans, regulations, training, and communications materials at both the FAA and AVS levels. QED also provides program management and planning support. We have developed multiple work plans, project plans, implementation plans, and strategic plans. In addition, QED provides facilitation and meeting support. We support standing groups within the FAA such as the Aviation Safety Safety Management System (AVSSMS) Management Board and the AVSSMS Coordination Group, which lead implementation within AVS, and the FAA SMS Executive Council and the FAA SMS Committee, which lead implementation of SMS across the FAA. We also support groups with participation beyond the FAA including: the Safety Management International Collaboration Group (SM ICG), which is comprised of multiple aviation authorities from around the globe and the Department of Transportation (DOT) SMS Action Team, which involved all the DOT operating administrations. For more information, please contact us.
OFFICE OF EXECUTIVE AND ORGANIZATIONAL DEVELOPMENT (AHD-300) IN THE FAA
The FAA has several programs to develop the leaders necessary to meet the challenges facing the agency. Program for Emerging Leaders (PEL), Senior Leader Development Program (SLDP), and the Forum for Executive Excellence (FEE) are three of the FAA’s primary programs. QED has supported the development, implementation, and ongoing improvement of these programs for several years. We provide daily support to PEL and SLDP, which are both yearlong programs for FAA managers to provide a mix of developmental experiences including training events, temporary positions (details), group assignments, and reading and writing assignments. QED assists with the application and selection processes and tracking participants’ progress and accomplishments. We also support training events and assist with placements and temporary assignments of the participants. QED helped design and develop and we deliver the “Leading in the FAA” course, which is a mandatory course for every new FAA executive. QED also assists with special research on specific leadership development topics (e.g., how other government agencies are using mentorship programs) and in the development of other courses as requested. For more information, please contact us.
OFFICE OF BUDGET AND PROGRAMS (ABP) AT THE FAA
For over a decade, QED has provided programmatic support to ABP at the FAA. Our consultants designed, developed, and manage websites and Information Technology (IT) systems for the office. We developed and apply a structured approach focused on availability and content currency that delivers, with confidence, reliable information supporting users’ needs. We use our experience and expertise to design functional aesthetically pleasing websites that meet the FAA branding and accessibility requirements. We also identify and implement technical and functional recommendations on the utilization of FAA financial and cuff record systems to ensure they provide timely accurate information for decision-makers. In addition, we develop technical user guides, as well as training and standard operating procedures (SOPs) to support system users. Whether we are developing SOPs, training courses, or user support materials, we tailor our approach to the specific product and the user community. We work closely with the client to ensure that the approach supports the needs and the objectives of the product. The foundation of our approach is organizing, facilitating, and collaborating with cross-functional teams of policyholders, system administrators, subject matter experts (SMEs), instructors, vendors, and other stakeholders to identify product requirements, create technical content, monitor the effectiveness of the products post-implementation, and update them as necessary. For more information, please contact us.
NEXTGEN COLLABORATION AND MESSAGING OFFICE (ANG-M) AT THE FAA
The FAA NextGen program plans the upgrade of many existing systems so they can perform additional tasks, and adding many new systems to enable aircraft to fly more safely and efficiently. The FAA receives assistance in the form of oversight from Congress, the Office of Management and Budget (OMB), the General Accountability Office (GAO), and the Department of Transportation (DOT), including the Office of the Inspector General (OIG) in DOT. QED supports the ANG-M, which has the role of interfacing with all of these stakeholders to gather their feedback and input regarding NextGen program plans. Specifically, QED conducts data monitoring and reports the program’s progress to its stakeholders (including the public). We create progress and status reports in many forms (including the NextGen Performance Snapshots) to meet specific demands. We also post regular reports and updates to FAA web portals. In addition, QED supports the office to coordinate discussions with system stakeholders and capture the plans and agreements that are made, so that program decisions are transparent and understood by all stakeholders. The NextGen Advisory Committee (NAC), which is comprised of representatives from the airspace user community, provides advice and input to the NextGen program. The NAC also has several subcommittees that study and debate details of NextGen plans. QED supports the NAC and its subcommittees, as well as the development and maintenance of the Joint Implementation Plan. The plan is developed by the NAC and it provides advice regarding the program’s direction and schedule. For more information, please contact us.
OFFICE OF HUMAN RESOURCES AT THE NATIONAL CREDIT UNION ADMINISTRATION (NCUA)
Since 2011, QED has supported the NCUA Office of Human Resources to identify and develop the capabilities of their future leaders to enhance leadership performance and ensure that as future leaders they can fully and effectively contribute to the successful accomplishment of NCUA’s mission. Each year, we work with a cadre of senior NCUA personnel and conduct a detailed assessment of their strengths and areas for improvement. Based on those assessments, we establish developmental plans for each individual that includes training and individual monthly coaching. Approximately ten leaders are included in the program each year. Over the years, we have incorporated feedback from the participants, their supervisors, and other agency staff to improve the program. We also provide a yearly evaluation of the program, which has received sterling marks. For more information, please contact us.