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Every organization faces the challenge of groups or teams who are striving
to improve their performance. Performance may be hindered by a lack of clarity
regarding roles and responsibilities. It can also occur when individuals
are operating with different values or goals. When it occurs within a management
or leadership team (including the Board of Directors), the organization
may suffer from a lack of direction and confusion about organizational priorities.
External facilitation can help a group confront problems so they can focus
on effectively accomplishing their goals rather than on extraneous issues.
Our Approach. QED's consultants listen to, and
work closely with, an organization's leadership to assess needs, define
the scope of work and apply the best combination of QED staff and facilitation
techniques. Interventions and timeframes will vary from single sessions
to on-going facilitation throughout a major organizational change. QED provides
several facilitation techniques including:
- Team Building. Team building sessions can help a
group better know one another, better understand work behaviors, and
build consensus for a specific plan of action. Frequently, group exercises
help reveal values and assumptions that may be influencing behaviors.
For example, we employ DiSC (a personal communication style tool) to
help individuals understand their personal communication style and how
styles can conflict, creating misunderstanding and barriers to productivity.
- Discovering Core Values. Disparate values can lead
to confusion, frustration, and a host of negative outcomes. While organizations
try to define core values that they want to embody or promote, operating
values that govern actual behaviors and decision-making are often hidden
and unknown. QED consultants can help leadership teams discover how
operating values work and how they are distinguished from personally
held values. Personal values form the basis for core values that leaders
use to make decisions for their organization.
- Board Development. A highly effective Board of Directors
knows their role, responsibility, and the types of decisions they are
charged with making. Ineffective Boards can become disengaged or, inversely,
can micro-manage the organizations they oversee, and with an ineffective
Board the organization is forced to fill the vacuum, typically with
poor results. QED can help organizations and their Boards define roles
and responsibilities to increase Board effectiveness and efficiency.
Contact Us. QED Consulting welcomes the opportunity to
discuss your human resource issues and planning needs. For a free initial
consultation, please contact our principals, Doug Rachford at (703) 525-5333
ext. 1113 (drachford@qedllc.com)
or Earl Pence at (703) 525-5333 ext. 1112 (epence@qedllc.com).
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